Account Deletion

If you no longer wish to use HospiSavvy, you can request the permanent deletion of your account at any time. Deleting your account removes your profile and personal information from our active systems. Please read the sections below carefully, as this action cannot be reversed.

To initiate the account deletion process, please follow these steps:

• Email Request: send an email to support@hospisavvy.com with the subject line “Account Deletion Request”.
• Include Details: please provide your registered email address and username to help us locate your account.
• Verification: we may contact you to verify your identity before processing the deletion to prevent unauthorized actions.

Upon processing your deletion request:

• Your profile and personal information will be permanently removed from our active databases.
• Any active subscriptions will be cancelled immediately.
• You will lose access to all services and features associated with your account.
• Some data may be retained in our backups for a limited period or as required by law (e.g. transaction records for tax purposes).

We may be required to retain certain data for a limited period for legal, security, or operational reasons, such as:

• Compliance with legal obligations (e.g. tax and financial records).
• Resolving disputes and enforcing our agreements.
• Detecting and preventing fraud or security breaches.

Once the applicable retention period expires, your data will be securely deleted or anonymized.

We aim to process account deletion requests within 30 days of verifying your identity. We will confirm by email once your account has been deleted.