A service desk that resolves every request on time
Turn IT, maintenance and facilities issues into tracked tickets with an owner and a deadline — raised from any device or WhatsApp, routed to the right team, and closed against clear SLAs.
- Tickets with owners & SLAs
- Raise via app or WhatsApp
- Resolution tracking
HospiSavvy
Service Desk
Everything you need, built in
Purpose-built for hotels and resorts — service desk that connects to the rest of your operation.
Every request, one desk
Log IT, maintenance and facilities issues as tickets in one place — nothing lives in a chat or a sticky note.
Smart assignment
Route each ticket to the right team or person automatically, with an owner and a due date.
SLA tracking
Set resolution targets and see what’s on time, due soon or breaching — before it becomes a complaint.
Raise over WhatsApp
Staff and guests can open a ticket straight from WhatsApp — no app or login needed.
Status notifications
Everyone involved is notified as a ticket is assigned, updated and resolved.
Trends & bottlenecks
See where requests pile up and how fast they’re resolved, so you can fix recurring issues.
SLA
Tracked resolution on every ticket
Raise a request with no app or login
Routed
Straight to the right team, automatically
Live in four simple steps
Raise a ticket
Staff or guests log a request from the app or WhatsApp in seconds.
Auto-assign
The ticket routes to the right team with an owner and due date.
Resolve on time
Track progress against SLA and keep everyone notified.
Learn & improve
Review trends to cut recurring issues and speed up resolution.
Service Desk — questions answered
Logging and resolving internal requests — IT, maintenance and facilities — as tracked tickets with owners, due dates and SLAs.
Yes. Staff and guests can open a ticket straight from WhatsApp, with no app download or login required.
Each ticket routes to the right team or person automatically, with a clear owner and a due date.
Set SLA targets and see which tickets are on time, due soon or breaching, so nothing slips.
Everyone involved is notified as a ticket is assigned, updated and resolved.
Explore more of HospiSavvy
Resolve requests before they become complaints
Book a demo to see tickets raised, routed and resolved on time.